Our Mission, Vision and Values
Mission
Committed to enhancing the quality of life in a caring and safe environment.
Vision
Recognized as a community leader in providing quality care through spectacular service, innovation and collaboration with our residents, clients, staff and community partners.
Core Values & Key Principles
Residents focused
Integrity
Enthusiasm
Innovation
Everyone Matters
The above information is part of Fairhaven’s Strategic Plan, available below.
Fairhaven’s Strategic Plan 2011 – 2014
Accountability Agreement (L-SAA)
The Service Accountability Agreement between the Central East Local Health Integration Network and the Corporation of City of Peterborough and the Corporation of the County of Peterborough in respect to Fairhaven is available for your review. This L-SAA came into effect on July 1, 2010.
2013-2016 Long Term Care Service Accountability Agreement
Ministry of Health and Long-Term Care Inspection Reports
The most recent public copy of Fairhaven’s Inspection Report are posted below for your information.
MOHLTC Inspection Report May 1 2012
MOHLTC Inspection Report-Public Copy May 8 2012
Accessibility Legislation and Compliance
Fairhaven is working to ensure that we provide goods, services and facilities to all residents, including people with disabilities, in accordance with the principles of dignity, independence, integration and equal opportunity.
The Accessibility for Ontarians with Disabilities Act, 2005 (AODA) will enforce standards to improve accessibility across the province. Five standards were initially identified to ensure a fully accessible Ontario by the year 2025. This legislation applies to both the public and private sectors.
The Accessibility Standards for Customer Service, Ontario Regulation 429/07 <hyperlink to http://www.e-laws.gov.on.ca/html/source/regs/english/2007/elaws_src_regs_r07429_e.htm> came into force on January 1, 2008.
- Fairhaven Accessible Customer Service Plan
Accessible Customer Service – Plan
- Fairhaven Accessible Customer Service Policy
- Fairhaven Accessible Customer Service Feedback Form
Accessible Customer Service – Feedback Form
Notice of Temporary Service Disruptions
Fairhaven is committed to providing notice when facilities, services or access to services, that could affect people with disabilities, are temporarily disrupted.
Some examples of services or access to services being disrupted includes, but is not limited to, a building being closed, an elevator being out of order, power-operated doors not working, accessible entrances, accessible washrooms, and transportation corridors (i.e. sidewalks, walkways, trails, roads etc.) not being available.
In the event that a temporary service disruption will occur a notice of temporary service disruption will be provided here. For planned disruptions, notice will be provided within a reasonable time in advance. For unplanned disruptions, notice will be provided as soon as possible.
