WHO TO CONTACT IF YOU HAVE ISSUES:
| Issue | Contact Individual | Contact Information |
|---|---|---|
| Axtrax Issues | Kelly Gower | kelly.gower@fairhavenltc.com Extension 224 |
| Battery Back Ups | Sharon Ann Lowery | sharon.ann.lowery@fairhavenltc.com Extension 281 |
| Computer Equipment Requests | Help Desk | helpdesk@fairhavenltc.com Extention ??? |
| Computer Software Issues | Help Desk | helpdesk@fairhavenltc.com Extention ??? |
| Computer Hardware Issues | Help Desk | helpdesk@fairhavenltc.com Extention ??? |
| Computer Performance Issues | Help Desk | helpdesk@fairhavenltc.com Extention ??? |
| Comvida General Issues | Janet Newhook | janet.newhook@fairhavenltc.com Extension 295 |
| Comvida Password Issues | Kelly Gower | kelly.gower@fairhavenltc.com Extension 224 |
| Email New Account Setup | Kelly Gower | kelly.gower@fairhavenltc.com Extension 224 |
| Fax Line Issues | Cogeco | 1-877-846-7863 |
| FHTV Screenhub | Emily Collins | emily.collins@fairhavenltc.com Extension 209 |
| FHTV Slides | Emily Collins | emily.collins@fairhavenltc.com Extension 209 |
| Hand Punch General Issues | Kelly Gower | kelly.gower@fairhavenltc.com Extension 224 |
| Key Fobs General Issues | Kelly Gower | kelly.gower@fairhavenltc.com Extension 224 |
| Med Cart Tablet Issues | Medical Pharmacy Shawn Usef | 1-866-429-7335 1-905-420-7335 Extension 257 |
| Medi Pen Issues | Medical Pharmacy Shawn Usef | 1-866-429-7335 1-905-420-7335 Extension 257 |
| Nurse Call Stuck Call Bells | Sharon Ann Lowery or Registered Nurse | sharon.ann.lowery@fairhavenltc.com Extension 281 rn@fairhavenltc.com Extention 323 |
| Nurse Call General Issues | Austco | https://austcosupport.zendesk.com/ 1-416-620-1830 |
| OT Reports To Send Out By Email | Janet Newhook | janet.newhook@fairhavenltc.com Extension 295 |
| PCC & POC General Issues | Lori Rowsell | lori.rowsell@fairhavenltc.com Extension 284 |
| Phones (Cellular) | Help Desk | helpdesk@fairhavenltc.com Extention ??? |
| Phones (Desk) Forwarding to Portable Phones | Help Desk | helpdesk@fairhavenltc.com Extention ??? |
| Phones (Desk) General Issues | Diversified Communications | 1-888-680-1089 |
| Phones (Portable) Damaged Phones | Help Desk | helpdesk@fairhavenltc.com Extention ??? |
| Printer Toner and Drum Cartridges | Reception | receptionist@fairhavenltc.com Extension 0 |
| Printer (Brother) Mechanical Issues | Medical Pharmacy Shawn Usef | 1-866-429-7335 1-905-420-7335 Extension 257 |
| Printer (Brother) Computer Software Issues | Help Desk | helpdesk@fairhavenltc.com Extention ??? |
| Printers New Printer Requests | your manager | |
| Printers (Office) Mechanical Issues | Dar Clark or All Green Ink | receptionist@fairhavenltc.com Extension 0 |
| Printers (Office) Software Issues | Help Desk | helpdesk@fairhavenltc.com Extention ??? |
| Printers (Xerox) Codes & Scan to Email | Kelly Gower | kelly.gower@fairhavenltc.com Extension 224 |
| Proxemic Card Reader | Sharon Ann Lowery | sharon.ann.lowery@fairhavenltc.com Extension 281 |
| Recycling Electronic Equipment | Sharon Ann Lowery | sharon.ann.lowery@fairhavenltc.com Extension 281 |
| Security Cameras | Sharon Ann Lowery | sharon.ann.lowery@fairhavenltc.com Extension 281 |
| Twilio | Janet Newhook | janet.newhook@fairhavenltc.com Extention 295 |
| Website Posts General | Help Desk | helpdesk@fairhavenltc.com Extention ??? |
| Website Posts Postings | Kelly Gower | kelly.gower@fairhavenltc.com Extension 224 |
| Website Posts Volunteers | Emily Collins | emily.collins@fairhavenltc.com Extension 209 |