Our Mission, Vision and Values


Committed to enhancing the quality of life in a caring and safe environment.


Recognized as a community leader in providing quality care through spectacular service, innovation and collaboration with our residents, clients, staff and community partners.

Core Values & Key Principles

Resident Focused







Our mission, vision, core values and key principles are part of Fairhaven’s Strategic Plan, available below.

Fairhaven Strategic Plan 2019 to 2022

Annual Report

2021 Annual Report


Home Performance Levels Home Level Performance information is published on the Ministry’s public website. Please click on the link below to access information on any home including Fairhaven.

Find A Home

Accountability Agreement (L-SAA)

The Service Accountability Agreement between the Central East Local Health Integration Network and the Corporation of City of Peterborough and the Corporation of the County of Peterborough in respect to Fairhaven is available for your review. This L-SAA came into effect on July 1, 2010.

Long-Term Care Service Accountability Agreement 2016-2019

Accessibility Legislation and Compliance

Fairhaven is working to ensure that we provide goods, services and facilities to all residents, including people with disabilities, in accordance with the principles of dignity, independence, integration and equal opportunity.

The Accessibility for Ontarians with Disabilities Act, 2005 (AODA) will enforce standards to improve accessibility across the province.  Five standards were initially identified to ensure a fully accessible Ontario by the year 2025.  This legislation applies to both the public and private sectors.

AODA Multi-Year Accessibility Plan 2014_updated 2016

The Accessibility Standards for Customer Service, Ontario Regulation 429/07 came into force on January 1, 2008.

Fairhaven’s Accessible Customer Service  Plan

Fairhaven’s Accessible Customer Service Policy

Fairhaven’s Accessible Customer Service Feedback Form

Notice of Temporary Service Disruptions

Fairhaven is committed to providing notice when facilities, services or access to services, that could affect people with disabilities, are temporarily disrupted.

Some examples of services or access to services being disrupted includes, but is not limited to, a building being closed, an elevator being out of order, power-operated doors not working, accessible entrances, accessible washrooms, and transportation corridors (i.e. sidewalks, walkways, trails, roads etc.) not being available.

In the event that a temporary service disruption will occur a notice of temporary service disruption will be provided here. For planned disruptions, notice will be provided within a reasonable time in advance. For unplanned disruptions, notice will be provided as soon as possible.